Supporting data quality management in decision-making

In the complex decision-environments that characterize e-business settings, it is important to permit decision-makers to proactively manage data quality. In this paper we propose a decision-support framework that permits decision-makers to gauge quality both in an objective (context-independent) and in a context-dependent manner. The framework is based on the information product approach and uses the Information Product Map (IPMAP). We illustrate its application in evaluating data quality using completeness—a data quality dimension that is acknowledged as important. A decision-support tool (IPView) for managing data quality that incorporates the proposed framework is also described. D 2005 Elsevier B.V. All rights reserved.